publishers of history and heritage

Answers to Most Frequently Asked Questions

Where can I buy your titles?
What is your Privacy Policy?
  • We will not sell or trade your personal information.
  • We will only provide information to other, such as the shipper or credit card company, as necessary to fulfill your order.
What is your policy on packaging and shipping?
  • Standard shipping is FOB Pittsburgh, PA via USPS within the continental US.
  • Orders for in-stock items ship within one to three business days after receipt of order.
  • Email us for faster or international orders.
  • Pack and ship charge is $5 for the first item in an order
  • $1 for each additional item in an order.
  • Items can be mixed and matched within an order to save on packaging and shipping charges.
  • When shipping to more than one address, each is considered as a separate order.
  • Save when you order more than 6 items to the same address: Maximum Pack and Ship charge is $10 for up to 20 items in an order.
  • Larger Orders: We charge a maximum of $10 per carton. For over 20 items in an order, carton quantity is variable but usually holds from 25 to 40 pounds. Contact Us with specific items and order quantities and we will let you know what the charge will be in advance.
  • FOR EXAMPLE: Total Pack and Ship charge for an order with all items sent to the same address via USPS:
    • 1 item, Total Pack and Ship charge = $5.
    • 2 items, Total Pack and Ship charge = $6.
    • 3 items, Total Pack and Ship charge = $7.
    • 4 items, Total Pack and Ship charge = $8.
    • 5 items, Total Pack and Ship charge = $9.
    • 6 to 20 items, Total Pack and Ship charge = $10.
    • Over 20 items, Total Pack and Ship charge = Contact Us.
What if the package is damaged in shipment?
  • If your package arrives with damage, Contact Us immediately.
What if the book arrives with a manufacturing defect?
  • The manufacturing process does result in slight variances in the printed product from copy to copy. This is normal.
  • However, although it is very rare, if the copy you just received has significant out of normal manufacturing defect, contact us within 30 days of the date you placed the order about arranging for a replacement of the item.
  • If we don't have a replacement available, we will refund your purchase price.
  • No replacements will be considered beyond 30 days from the date you place the order.
  • Do not send the item back without prior authorization from us.
What forms of payments do you accept?
  • We accept personal and company checks made payable to "The Local History Company", as well as Discover, MasterCard and Visa credit cards.
  • When paying with a credit card, the billing name and address must be the same as on record with your credit card company.
  • Payment is required in advance of shipment.
  • Contact Us for company purchases on an invoice basis.
  • Prices are quoted in US $.
  • All book sales are final.
  • We are required to collect PA sales tax for orders with a shipping address with the state unless you provide PA sales tax exempt information.
  • Prices and terms are subject to change.
Will you publish my book?
  • Our editors are always in search of new authors and titles.
  • See our For Authors page for author FAQs.
  • Note: Our Online Store is located on the web site of our sister imprint, Towers Maguire Publishing.
How do I get permission to use or reproduce a portion of one of the titles your publish or the content on this web site?
  • All of our titles as well as the content of this web site are copyrighted.
  • Please Contact Us for permissions or rights sales.
What if I have a question not listed here?
  • If you have a question or problem please Contact Us. We really enjoy hearing from our customers.
  • Our authors would also enjoy hearing from you. Contact Us with your thoughts and we will pass on your message (although we can't guarantee a reply).
  • Note: Our Online Store is located on the web site of our sister imprint, Towers Maguire Publishing.

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